Estimated Price

£10,000

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Summary

Run in partnership with local churches and Bethany Christian Trust, our Care Van in Perth aims provide support to those who often slip through existing networks. Almost all of our visitors are under the threat of homelessness and suffer from struggles with mental health, poverty, drug addiction, incarceration, or isolation. The project supports 15 - 20 people per session, over 1,500 presentations each year, many of whom go on to receive one-to-one support from our Pioneer Coordinator.

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Description

The Care Van operates with the support of local churches in Perth, Holy Trinity, St John’s Episcopal Church and St Marks, Letham. The outreach model reduces barriers to accessing support whenever possible and is available to all. The Care Van brings community and support to those in Perth who need it. Every Wednesday the Care Van is located at St Catherines Square and St John’s Episcopal Church, strategically located near multiple temporary accommodation hostels. During the winter months, this stop with St John’s operates as a warm space. In July 2024 the service expanded to the Letham area, as it was identified as an area where one-to-one support often took place. This stop has been in demand from the outset, with 415 access to support since launching.  

Swarthick, our Pioneer Coordinator who runs the Care Van, has worked with people experiencing homelessness in Perth for over a decade, and he was highly involved in shaping the service of the Care Van to ensure it was addressing local needs. There are several well-established organisations in Perth who provide a meal for those who need it, but we identified a serious lack of outreach and support for transient individuals struggling with homelessness and other complex needs. Our Care Van is helping to fill this gap. The demand for Swarthick's time and assistance since he initiated the Care Van in 2021 is further evidence of the need. He supports over 1,500 presentations each year through the van and through those connections, he assists around 60 people with more targeted, one-to-one support. And last year, the demand for one-to-one support was much greater, in large part due to the Cost-of-Living Crisis. A local resident himself, Swarthick has become well-known in the community, and he is often stopped by service users wanting support on visits to the supermarket or walks along the high street in his free time. 

Two examples of the collaborative work done by our Pioneer Coordinator and volunteers: 

During our regular care van stops, we met Cindy. She was quite shy and hesitant to approach the van at first, but after a lot of reassurance, she found the confidence to approach the van and accept some support. She was suffering from the consequences of a traumatic and abusive marriage breakdown, and she didn't know where to go for help. Over a few weeks, we were able to signpost her to various organisations, and we offered one-to-one support whenever she needed. Remarkably over a period of 8 months, Cindy built her confidence enough to find work. She also moved out of social housing into a private let and has held a job ever since. We're still in touch with Cindy and every now and then still receive a message from her stating how grateful she is for the support we gave her.  

John was already receiving some one-to-one support when he received a letter from the DWP that he didn't understand. On reading the letter, Swarthick thought it was strangely worded, and the letter asked for proof of ID. Swarthick phoned the helpline for John, and it was suggested that the letter must be sent in error because they don't need evidence for clients who have been in receipt of benefits for several years, as John had. They said nothing further needed to be done; however, three months later another letter appeared asking the same questions and threatening detrimental consequences if there was no response. This made John panic, and his anxiety peaked. John has limited literacy and is unable to use a computer, which made handling the situation even harder for him. Swarthick called the helpline again and was put through to the department that investigates fraud. They said that a form of sophisticated fraud was committed using John's details and that is why photographic evidence was needed to confirm his identification. John only had a bus pass as a form a photo ID, and Swarthick suggested that a copy of the bus pass could be posted. Swarthick also informed them about John's literacy, and based on this information, they said that an official would contact Swarthick if they required to get in touch with the service user. A few weeks later, the entire case was dropped due to the rightful intervention. John was delighted with the outcome, and his anxiety dramatically reduced once the situation was resolved.